Shipping & Return

Payment Policy

Aolani Hawaii accepts payments through major credit cards, PayPal, PayPal e-checks, Amazon payments & Apple Pay.
All orders will begin only after payment has cleared. Please note that payments sent by Paypal e-checks may take up to a week to clear.

Shipping Policy

We offer the following shipping in the US, Orders are processed and shipped 2-3 business days from the time of receiving your orders. Total delivery time(for the package to arrive at your door) would be process time(2-3 business days) + shipping time.

1. USPS First Class Shipping(FREE)
2. USPS Priority Shipping ($6.50, 3 Business Days)
3. USPS Priority Express ($23.00, 2 Business Days)

International shipping will be
1. USPS First Class Mail International ($14.00)
2. USPS Priority Shipping International ($34.00, 6-10 Business Days)
3. USPS Priority Express International ($58.00, 3-5 Business Days)

**Please note that international buyers are responsible for any and all duties and customs charges that may be incurred.

Exchange Policy

We fully understand finding the perfect comfy ring size is difficult while purchasing online and without trying the ring on. We want to take that worry away from you and make sure you are happy with your purchase from Aolani Hawaii, hence we offer a 30 Day Exchange Policy.

If you need to exchange the ring for a different size after receiving and trying it on, please contact us at aloha@aolanihawaii.com to start the request. Please provide your order number in the email, so we can lookup your order and reply to you promptly. We guarantee and promise to respond to your request within 24 hours.

In addition we also offer FREE return shipping from Honolulu, Hawaii for your exchanges within the United States. Simple and easy to follow instructions will be provided to you after we confirmed your exchange request. 

International customers will need to purchase a return shipping label which we will provided once the exchange request has been submitted and confirmed.

All tungsten, titanium, stainless, ceramic and hard metal rings can't be physically resized, therefore you'll be sent a new ring with the exchange.

Re-sizing service can be done for solid silver and gold rings. The re-sizing can only be performed when physically possible, usually a silver and gold ring can be resized up and down one size.

It's very important that you make sure your ring size is correct before making order of any silver and gold rings. 

**For all customized products(including engraving and etc.) products, all sales are final, we cannot offer return, refund, exchange, or store credits on those.
All exchanged item(s) will be inspected, only item(s) in unworn, brand new, resell-able condition and in its original form can qualify for return or exchange. Any modification and or resizing done will not be accepted for return, refund and exchange. 

You can send the exchange item(s) back to us with any courier and method of shipment you choose, Aolani Hawaii will not be responsible with any lost or damage during the shipping process. Shipping costs and insurance fees are not reimbursable.

We do, however, reserve the right to refuse any exchanges in the rare case where a customer takes advantage or abusing this policy. If we feel this is the case, we will contact the customer prior to accepting the order.

Return Policy

If you are truly not happy with your purchase, and we highly doubt that'll happen,
we offer a 15 Days Return Policy , so you can purchase with confidence.

  • All item(s) purchased from Aolani Hawaii can be returned except for engraved items and custom ordered items. Returns or exchanges is not allowed on customized jewelry, special order, and engraved items.
  • 15% restocking fee on any returned silver, gold and platinum products

If you need to return a purchased item(s), please contact us at aloha@aolanihawaii.com to start the request. Please provide your order number in the email, so we can lookup your order and reply to you promptly. We guarantee and promise to respond to your request within 24 hours.

Your refund will be issued once we received your returned item(s), and determined your return is qualified for a refund. Refund will be credited to the same form of payment used in your original purchase, and will take about 10 business days to appear in your account.

If the item came with a jewelry tag, it must be returned with the jewelry tag still attached to the item. Do not remove this tag until you are certain you want to keep your item. The tag does not need to be removed for ring sizing purposes. The thread is extremely thin and will not impact how the ring fits.

We do, however, reserve the right to charge a 25% restocking fee in the rare case where a customer takes advantage of this policy by ordering numerous items for the purposes of comparison or sizing. If we feel this is the case, we will contact the customer prior to accepting the order.

All sale items are final and cannot be returned or refunded.
**For all customized products(including engraving and etc.) products, all sales are final, we cannot offer return, refund, exchange, or store credits on those.
All returned item(s) will be inspected, only item(s) in unworn, brand new, resell-able condition and in its original form can qualify for return or exchange. Any modification and or resizing done will not be accepted for return, refund and exchange.

With all that said above, our people here at Aolani Hawaii really want you to be happy and smile while wearing our rings and accessories. We are here to help, and we'll respond to your questions and concerns within 24 hours guaranteed. So contact us here or click the Message Us at the bottom of the screen, or send us an email, at aloha@aolanihawaii.com, we'll get back to you ASAP, we do promise.

Mahalo


You can find your ring size at http://findmyringsize.com/